The Q12®: The World's Leading Employee Engagement Survey
Gallup's engagement survey helps leaders drive clarity and high performance, even when the workplace evolves. When disruption leads to disengagement, burnout and turnover, the Q12 identifies and reinforces the core conditions high-performing teams need to thrive.
The Results of Using the Q12 Engagement Questions to Lead Teams
Gallup has studied over 3.3 million workers across 100,000+ teams to understand the effects of engagement on essential business metrics.
This research has examined teams in the top quartile of engagement, comparing their results to those in the bottom quartile. Gallup finds that highly engaged teams consistently outperform their peers in key business outcomes.
What highly engaged employees achieve more of:
10% higher customer loyalty/engagement
14% higher productivity (production records and evaluations)
18% higher productivity (sales)
23% higher profitability
70% higher wellbeing (net thriving employees)
22% higher organizational citizenship (participation)
What highly engaged employees achieve less of:
78% less absenteeism
21% less turnover for high-turnover organizations
51% less turnover for low-turnover organizations
28% less shrinkage (theft)
63% fewer safety incidents (accidents)
32% fewer quality defects
*The above figures are median percent differences across companies in Gallup's database. High-turnover organizations are those with more than 40% annualized turnover. Low-turnover organizations are those with 40% or lower annualized turnover.
What Are the Gallup Q12 Questions?
The Q12 is much more than 12 employee engagement survey questions that are highly predictive of team performance. It's also an employee engagement tool that simplifies employee needs and guides managers and leaders to more effective coaching.
This Gallup survey measures four levels of employee needs, from basic clarity to personal growth. When these needs are met in sequence, they create a workplace where individuals and teams can thrive.
Each level builds on the last, creating a road map for managers to motivate and develop their teams.
- This last year, I have had opportunities at work to learn and grow.
- In the last six months, someone at work has talked to me about my progress.
- I have a best friend at work.
- My associates or fellow employees are committed to doing quality work.
- The mission or purpose of my company makes me feel my job is important.
- At work, my opinions seem to count.
- There is someone at work who encourages my development.
- My supervisor, or someone at work, seems to care about me as a person.
- In the last seven days, I have received recognition or praise for doing good work.
- At work, I have the opportunity to do what I do best every day.
- I have the materials and equipment I need to do my work right.
- I know what is expected of me at work.
- How satisfied are you with your company as a place to work?
Q12+: The Next Step in Engagement Intelligence
Get Greater Predictive Clarity With the Q12+
To address today's evolving workplace, Gallup has added four employee survey questions that help leaders better understand respect, wellbeing, feedback and brand integrity.
Known as the Q12+, this expanded survey represents four employee needs that leaders in today's dynamic workplaces must understand and enhance.
13. At work, I am treated with respect.
14. My organization cares about my overall wellbeing.
15. I have received meaningful feedback in the last week.
16. My organization always delivers on the promise we make to customers.
Customize Your Survey to Meet Your Unique Circumstances
The 12 elements make up the core Q¹² survey. Gallup also offers more than 150 tested and validated items to supplement them. Other survey question topics include:
- leadership
- employee experience
- culture
- inclusion
- remote work
- and more
Each Q12 Survey Item Is:
rigorously tested and scientifically validated
proven to link to performance outcomes
paired with actionable advice to guide managers
extensively benchmarked for meaningful comparisons
How to Get Started With an Engagement Survey
Four easy steps can start you on the journey to better engagement:
Survey Insights You Can Customize and Apply Immediately
Gallup gives you the power to tailor how you view and analyze your survey data. For instance:
- Compare results to industry, competitor and top-quartile benchmarks.
- Segment by role, region, team and more.
- Equip managers with the data to guide real-world decisions.
We Help You Turn Your Data Into Performance
Many engagement survey vendors provide measurement but no proven path to action. Gallup helps clients connect engagement to the actions that drive outcomes like productivity and profitability.
We equip you with:
- Benchmark data from Gallup's proprietary employee engagement questions, comparing your results to top-performing organizations in your industry
- Platform-driven guidance based on your survey results and decades of research into the most successful teams
- Expert consultation to design and implement a high-impact engagement strategy
Talk to an expert about building an engaged, high-performance culture.
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