Frequently Asked Questions
Use the frequently asked questions below to discover more about employee engagement, Gallup's Q12 survey, and the resources available on the site.
General and Pre-Survey-Related Questions
- Why should I use Gallup's Q12 survey to measure employee engagement in my company?
- How can a survey alone increase my company's engagement?
- How were Gallup's Q12 survey questions developed?
- Why are only 12 questions included in Gallup's Q12 survey?
- Why do some of Gallup's Q12 survey questions have extreme wording?
- What types of database comparisons does Gallup offer to help me measure my scores?
- How does Gallup calculate the price of the Q12 survey?
- Can I purchase a Q12 survey or other items in Gallup's Employee Engagement Center with a purchase order?
- What does the term "engaged" mean?
- What is the difference between employee satisfaction and employee engagement?
- I have more than 5,000 employees in my company or team; can I conduct a Q12 survey using Gallup Employee Engagement Center?
- Does Gallup Employee Engagement Center offer the Q12 survey in different languages?
- Does Gallup have any resources available to help me learn more about employee engagement?
- What is Gallup's Employee Engagement Index and what does it measure?
Conducting a Survey
- How many employees should our company ask to complete Gallup's Q12 survey?
- How does an employee access Gallup's Q12 survey?
- I accidentally deleted the email that contains the link to the survey that I need to send to my employees. Is there a way to retrieve it?
- Can an employee finish an incomplete Q12 survey that was interrupted due to unforeseen circumstances (power outage, browser timeout, etc.)?
- What do I say if an employee asks me to interpret Gallup's Q12 survey question items?
- I inadvertently forgot a group option when setting up one of my group reports during survey setup. Can I make a change?
- What can I do if it's getting close to the survey end date and my participation rates aren't as high as I would like them to be?
- What is the recommended time frame for administering the Q12 survey?
- What time will my Q12 survey administration start/end?
Survey Results and Reports
- How long does it take to receive my reports after I close a survey?
- Does Gallup offer any resources to help my managers understand what our results mean?
- Are there times when I might not receive a report or certain data might be suppressed?
- How can my company use the survey results to improve engagement?
- What type of results reports will I receive when I purchase Gallup's Q12 survey from Gallup Employee Engagement Center?
If your question isn't listed here, please tell us what you would like to know.